Shipping Policy – Secure, Reliable, and On Time

At SecurePay Nexus, our shipping practices are rooted in the same precision and professionalism that define our tools. We are committed to ensuring your order reaches you swiftly, safely, and transparently.

Shipping Regions

Currently, we ship to selected regions globally, focusing on areas where we can guarantee reliable logistics and delivery performance. As our reach expands, we aim to make our quality hardware accessible to more builders and professionals worldwide.

Order Processing

Orders are typically processed within 1–3 business days after payment confirmation. Once your order is dispatched, you will receive a confirmation email with your tracking number. Please ensure your contact details are accurate at checkout to avoid delays.

Shipping Times

Standard delivery times vary by destination and selected shipping option:

• Domestic orders: 3–7 business days

• International orders: 7–15 business days

Delays may occur due to customs clearance or external factors such as severe weather or logistical disruptions. We proactively monitor such conditions to minimize the impact on your order.

Shipping Fees

Shipping costs are calculated at checkout and depend on the weight, size, and destination of your order. We occasionally offer free shipping promotions—be sure to subscribe to our updates to stay informed.

Packaging

Our products are packaged with industrial-grade materials to ensure they arrive in perfect condition. Each item is secured with protective layers and sealed to prevent tampering or damage during transit.

Lost or Damaged Shipments

If your package arrives damaged or is lost in transit, contact us immediately at [email protected]. We will initiate an investigation with the courier and take the necessary steps to resolve the issue. In most cases, we will replace or refund affected items as quickly as possible.

Tracking Your Order

All orders come with a tracking link. You can monitor the delivery status in real time. If you encounter issues with tracking, our support team is ready to assist you.

Changes to Shipping Information

Once an order is placed, shipping details cannot be modified. Please double-check all details before confirming your purchase.

Customs and Duties

For international orders, customs fees or import taxes may apply. These charges are the responsibility of the customer and vary depending on the country. We recommend contacting your local customs office for more details.

Thank you for trusting SecurePay Nexus with your hardware needs. We’re committed to delivering precision not only in tools, but in every step of your shopping experience.