Refund & Returns Policy – Built on Fairness and Functionality

At SecurePay Nexus, we understand that even with the best intentions, sometimes things don’t go as planned. That’s why we’ve built our refund and returns policy to be transparent, practical, and focused on your satisfaction.

Eligibility for Returns

You may request a return within 30 days of receiving your order, provided that:

• The item is unused, uninstalled, and in its original condition.

• All original packaging, accessories, and manuals are included.

• The item is not marked as non-returnable (e.g., clearance or final sale).

Returns that do not meet these conditions may be refused or subject to a restocking fee.

How to Initiate a Return

To begin a return, please email [email protected] with the following details:

• Order number

• Product(s) you wish to return

• Reason for return

• Photos (if applicable, especially in cases of damage or incorrect items)

Once approved, we will provide return instructions and a return shipping address. Please do not return items without prior authorization.

Return Shipping

Return shipping costs are the responsibility of the customer unless the return is due to a defective, damaged, or incorrect item. We recommend using a trackable shipping service to ensure the item reaches us safely.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original method of payment within 5–10 business days. Note that depending on your payment provider, it may take additional time for the credit to appear.

Non-Refundable Items

We do not accept returns or offer refunds for:

• Customized tools or special-order items

• Items not in their original condition

• Products returned after the 30-day window

Exchanges

We currently do not offer exchanges. If you need a different item, please place a new order after receiving your refund.

Faulty or Damaged Products

If your item arrives defective or damaged, contact us immediately at [email protected] with supporting photos and your order details. We will prioritize resolving the issue either by replacing the product or issuing a refund.

Policy Updates

We reserve the right to amend this policy as needed to reflect operational changes or compliance updates. All changes will be posted on this page.

Your satisfaction is central to our mission. If you have any concerns or questions regarding your return, we’re here to help.